The services provided to our customers are handled by a staff that is in-house, trained and qualified. This is the reason why we are capable of giving accurate and timely responses.
Our Call Center offers customer support seven days a week, with the actual operator during the day and an answering machine during the night. The users are provided with a real time support that allows us to quickly solve any issue with the hardware or software of the installed device. Our clients also have the opportunity to connect our call center with their own toll-free number, for an even more complete service.
Furthermore, our Control Room, comprised of operators working inside our company, offers a real time management and analysis of each device, providing useful data for the decision-making team. The constant monitoring and managing of the ticket system allow us to report responsively any anomaly to the system manager. Fundamental in reducing ordinary and extraordinary maintenance costs.